Self-Serve help functions are included here to serve you quicker. If you don't
see an item below that relates to your concern, please review our FAQ page from the tool bar at
the top of this page - if you still cannot find the answer you are looking for, feel free to contact
our office Toll Free at 1-877-588-GBSI (4274) and ask for the HELP DESK, or Email us at: customer.care@generalbilling.com.
- Forgot your password? - Our system includes automatic secure password retrieval. Just
enter the "Log In" page and click on "Forgot Password". Your password will be e-mailed to you at
the address included in your personal profile.
- Password doesn't work? - GeneralBilling.com has a number of security measures to prevent
fraudulent use of our system. In the event of multiple unsuccessful login attempts, your username
and password may be locked out. This mechanism will auto-reset shortly, try again later.
- Your Contact Information is Incorrect? - Your profile can be edited at anytime, simply click
on the "Edit" button at the bottom of your profile and make the changes that you desire, then
click "Update". GeneralBilling.com will save your changes after you logout of the system.
- Didn't receive a receipt? - Receipts are e-mailed to the address included in your
personal profile. If you didn't receive a receipt, check your e-mail address. If it is correct, please
contact our office at customer.care@generalbilling.com, note the date, amount, and Payee from your
transaction, and a copy will be e-mailed to you. (Do NOT send password or credit card information via Email!)
